FAQs

+ We suggest using Blutak for all of our smaller items, such as wallpops etc.

+ When hanging our 1:1 Scale Birth Arch, we suggest using 3M Velcro Strips.

S A F E T Y    W A R N I N G

THIS ITEM IS NOT A TOY.
DECORATIVE ITEM ONLY.
PLEASE ENSURE THIS ITEM IS KEPT OUT OF REACH OF CHILDREN.
FINISHED PRODUCTS CONTAIN SMALL PARTS WHICH MAY BECOME A CHOKING HAZARD IF DETACHED.
DO NOT ALLOW CHILD TO PLACE THIS PRODUCT IN THEIR MOUTH.
DO NOT PLACE THIS PRODUCT ABOVE ANY SLEEPING AREAS.
PLEASE KEEP AWAY FROM DIRECT SUNLIGHT.

 WHILST DUE CARE IS TAKEN DURING THE CONSTRUCTION & PACKAGING PROCESS OF YOUR PRODUCT, PLEASE REPORT ANY BREAKAGES TO US IMMEDIATELY & CEASE USE.

P R O D U C T I O N   T I M E

We have a current turn around time of up to 6 weeks + shipping time.

P A Y M E N T

Our store accepts the following payment methods:

Credit Card via Shopify Payments

PayPal Payments with PayPal Express Checkout

Laybuy (PLEASE READ TERMS AND CONDITIONS HERE https://www.laybuy.com/au/consumer-terms)

S H I P P I N G

Once we have completed your items, based on our 6 week production time you will receive shipping notification.

All products are shipped via Australia Post.

If you place multiple orders, we will not automatically combine them, please send an email to discuss your options.

If your product arrives damaged, you should NOT accept delivery from the courier. Lumi & Co does not accept responsibility for any lost or damaged items during shipping.

R E T U R N S

Whilst we are certain you will adore your products, if for some reason you are unhappy with the finished product please contact us within 3 days of receiving your product.

If your return is approved, you must post back to us (at your expense) in original unused condition. When we receive your product we will confirm your refund and you will receive email confirmation. 

NO PERSONALISED/CUSTOM ORDER RETURNS WILL BE ACCEPTED.
 
If for some reason your order is incorrect, please send us an email and we will give you solutions on how we can resolve the issue!

We reserve the right to refuse refund requests we feel are unreasonable.

P R I V A C Y
Any information we receive from you via our website is purely to effectively deliver your purchased items, or to communicate information that you have agreed to receive.  We will never share your information with any other party under any circumstances or take advantage of your details.  All your information is securely stored.